Frequently Asked Questions

An order request can be placed in each product related category through the website. Responses aim to be provided within 24–48 hours; this may vary during busier periods.

Once availability and order details are confirmed, an order confirmation email is sent which includes a secure payment link. Work on the order begins only once payment has been received.

Yes. Collection is available from an agreed location in the 15th arrondissement of Paris. For privacy reasons of residents, collection is not available from a private address.

Orders are collected from designated collection points in the 15th arrondissement of Paris. The exact location is confirmed at the time of order confirmation.

Available collection areas include:

• Near Convention / Porte de Versailles (métro ligne 12)
• Near Boucicaut (métro ligne 8)
• Near Porte de Versailles (tram T3a)

A collection time slot is arranged upon confirmation of the order, for the date selected in the order request form.

Yes. Collection is the preferred option. Delivery is available within Paris and will incur an additional charge which varies by product category. For details see each product category.

If a collection slot is missed, the order is considered fulfilled and is non-refundable. Where feasible, one reattempt on the same day may be offered based on availability and at the discretion of The Little Parisian Kitchen. Reattempts are not guaranteed.

Delivery is available within Paris and incurs an additional charge per product category. For details see each product category. If you require delivery outside of Paris, please get in touch before placing an order.

Delivery time slots are arranged once the order request is confirmed, based on the date selected in the order request form.

If a delivery slot is missed, the order is considered fulfilled and is non-refundable. Where feasible, the order may be made available for collection on the same day, subject to availability and at the discretion of the Little Parisian Kitchen. This is not guaranteed.

Lead times vary by product and complexity. Product specific lead times are stated in product-specific FAQ sections.

Rush orders may be requested for all product categories but are subject to availability and feasibility. Standard cancellation rules do not apply. Please refer to the Terms & Conditions.

Yes. Gift wrapping is available as an upgrade and differs from standard packaging by type of product box and decoration used. Gift wrapping will incur an additional charge which will vary according to product category.

Yes. Custom gift wrapping may be requested, but is subject to availability and feasibility. Custom gift wrapping will incur an additional charge which will vary according to product category.

Yes, delivery or collection can be arranged directly for a recipient, provided someone is available to receive the order. If delivery or collection is unsuccessful, the order is considered fulfilled and is non-refundable. Where feasible, the order may be made available for collection on the same day, subject to availability and at the discretion of the Little Parisian Kitchen. This is not guaranteed.

Prices remain visible only to the person placing and paying for the order.

Ingredients are sourced locally wherever possible. Where a recipe traditionally relies on ingredients sourced from other countries, quality selected alternatives are used or where possible, prepared in-house from scratch.

Yes. A lot of the seasonal product variations are inspired by ingredients currently in season.

Storage guidance varies by product type and is stated in product-specific FAQ sections.

Shelf life varies by product type and is stated in product-specific FAQ sections.

Biscuits are prepared in a kitchen where allergens are regularly handled. While care is taken, traces of allergens may be present. Products are intended to be consumed within the recommended time frames outlined in the storage guidance.

Order changes may be possible depending on timing and production stage.

Cancellations are accepted only before production has begun. Once production has started, cancellations are non-refundable.

If your order is cancelled before production begins, a full refund is issued. If production has started, refunds are not possible.

If there is an issue with your order, please contact The Little Parisian Kitchen via the contact form as soon as possible.

Please use the contact form linked on the website.

Yes. All biscuits are made to order.

Designs are kept as close as possible to what is pictured. As all biscuits are handmade, small variations may occur.

Customisation is limited to flavours and variants indicated on individual product pages. Requests for quantities beyond what is listed should be submitted via the contact form.

Yes. Allergen information is listed on individual product pages.

Mixed boxes will be available soon.

Customisation possibilities are highlighted in the order request form. Anything that is not mentioned can be requested in the notes section.

A minimum order is 20 biscuits.

Lead times for custom biscuits vary by quantity.

• Quantities up to 30 biscuits are 5 days
• Quantities up to 80 biscuits are 7 days
• Large/ Corporate quantities above 80 biscuits, are 10 days (or by quote)

Yes. Allergen information is listed on the order request form.

Yes. Absolutely. Please make sure to specify this in the order request form.

Yes. Individual wrapping is available on request and incurs an additional charge.

Yes. For corporate orders, please use the Contact Form.

For corporate or other large orders, please use the Contact Form.

Please include:

Once received, the request will be reviewed and we’ll be in touch to discuss availability and next steps.